Policies
Effective Date: March 6, 2026
Refund & Return Policy
At Precise Performance, we take pride in the quality of our custom steering wheels and automotive accessories. Because many of our products are custom-built to your specifications, please review our return and refund policy carefully before placing an order.
1. Custom-Built Products
All custom steering wheels, including those configured through our Customization and RacingHub builders, are made to order based on your selected options. Custom-built products are non-refundable and cannot be returned unless they arrive defective or damaged.
2. Standard (Non-Custom) Products
For standard, non-customized products, we accept returns within 30 days of delivery, provided:
- The item is unused and in its original packaging
- The item is in the same condition as when you received it
- You provide proof of purchase (order number or receipt)
3. Defective or Damaged Items
If you receive a defective or damaged product, please contact us within 7 days of delivery with photos of the damage. We will either:
- Send a replacement at no additional cost
- Issue a full refund including original shipping costs
4. How to Request a Return
To initiate a return, please email us at support@preciseperformance.shop with your order number, reason for the return, and any relevant photos. We will respond within 2 business days with return instructions.
5. Return Shipping
- Defective/damaged items: We will provide a prepaid return shipping label.
- Change of mind (non-custom items only): The customer is responsible for return shipping costs. We recommend using a trackable shipping method.
6. Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-10 business days to your original payment method.
7. Exchanges
We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.
8. Cancellations
Orders for custom products may be cancelled within 24 hours of placement, provided production has not yet begun. Standard product orders may be cancelled any time before shipment.
Privacy Policy
Precise Performance (“we,” “us,” or “our”) operates the website preciseperformance.shop. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase.
1. Information We Collect
Personal Information — When you place an order or create an account, we may collect: full name, email address, shipping and billing address, phone number, and payment information (processed securely through third-party payment processors).
Automatically Collected Information — When you browse our website, we may automatically collect: IP address, browser type and version, pages visited and time spent on our site, referring website, and device information.
Uploaded Images — Our custom steering wheel builder may allow you to upload reference images. These images are stored securely on our servers and are used solely for processing your order. They are not shared with third parties.
2. How We Use Your Information
- Process and fulfill your orders
- Communicate with you about your order status
- Provide customer support
- Improve our website and product offerings
- Send promotional emails (only with your consent; you may opt out at any time)
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information. We may share your information with:
- Shipping carriers (e.g., USPS, UPS, FedEx) to deliver your orders
- Payment processors (e.g., PayPal, Stripe) to process transactions securely
- Analytics providers (e.g., Google Analytics) to understand website usage
- Law enforcement if required by law or to protect our rights
4. Cookies
Our website uses cookies to enhance your browsing experience, remember your shopping cart contents, understand how you interact with our site, and provide personalized content. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
5. Data Security
We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmissions. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to: access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information, opt out of marketing communications, and request a copy of your data in a portable format.
California Residents (CCPA): If you are a California resident, you have the right to know what personal information we collect, request deletion of your data, and opt out of the sale of your personal information. We do not sell personal information.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.
8. Children Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to These Policies
We may update these policies from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
Contact Us
If you have any questions about our policies, please contact us:
- Email: support@preciseperformance.shop
- Phone: 626-672-7309
- Website: Contact Page